We get lots of enquiries about Surcare and our range of products. Here you can find answers to our most frequently asked questions.

Is Surcare available in my local supermarket?
Grocery retail buyers have to choose the optimal range for their chain based on a number of factors, including store size, turnover and rates of sale. While all the UK major grocery suppliers support Surcare, there is not always enough shelf space in all stores - particularly smaller outlets - for the full range. Please ask in-store if you don’t see the product you need, as they may be able to get it in for you, or suggest a larger store in your area. Alternatively, another retailer may stock the Surcare product you require; please see our section on where you can buy Surcare or call our Surcare Careline on 0800 096 1641 for more information.

Why don’t other brands have a complete range of laundry, fabric conditioner and washing up products?
It takes significant research, development and manufacturing resources to make a wide range of product formats. Robert McBride Ltd, the manufacturer of Surcare, has immense experience and extensive resources committed to development and production, enabling us to bring out a wide product range in many formats.

Why is Surcare unperfumed?
Patch testing of patients in dermatology clinics shows that some perfume ingredients are common causes of positive reactions. To avoid such problems, we do not include perfume in our Surcare products.

How does Surcare still get my clothes and dishes clean?
We ensure the important ingredients for cleaning are contained in Surcare products, to give the outstanding results you should expect. We simply leave out any ingredients and unnecessary additives from Surcare products that may cause problems for sensitive skins.

Why should I use Surcare to wash baby’s and young children’s clothes?
Although baby’s and children’s skin may look perfect, their delicate skin is sensitive. Their skin may become easily irritated by the garments they wear, or fabric they come into contact with that has been washed using products containing harsh detergents, perfumes and dyes.

Materials washed or treated with dermatologically tested and dermatologist approved Surcare products are less likely to cause any problems with your baby's delicate skin because all Surcare products are free from the dyes and perfumes that may cause irritation.

Surcare products only contain ingredients that are kind to delicate skin, yet still have the outstanding cleaning performance you need for washing and caring for your family’s clothes.

Is Surcare suitable for everyone?
Many people who find difficulty using other products can use Surcare successfully. However, people who have extreme or severe skin conditions should consult their dermatologist before using any laundry products or other preparations that come into contact with the skin. For more information, including Surcare range ingredient details, please call the Surcare Careline on 0800 096 1641, or e-mail us at surcare@mcbride.co.uk.

Have Surcare products been tested on animals?
No. Robert McBride Ltd, the manufacturer of Surcare, does not test any products on animals. Therefore, you may also be interested in the other brands we produce, none of which are tested on animals. These include Elementals, Brio, Springfresh, Clean ‘n’ Fresh, Neon, ‘Q’, Shine, Miraglo, Rapid and Superguard.

If you have further questions regarding Surcare, or Robert McBride Ltd’s range of products, please call our Surcare Careline on 0800 096 1641 or e-mail us at surcare@mcbride.co.uk.